KUALA LUMPUR, Oct 4 — If you’re using Celcom and facing issues with mobile data and voice calls, you’re not alone. It appears that there’s a network disruption at the moment which causes some devices to show “no signal” or “emergency calls only” status.
Celcom has acknowledged the technical issue which affects their voice and data services in certain areas nationwide. According to the blue telco, their technical team is working hard to resolve and restore its services as soon as possible.
Customers in some areas nationwide may find their voice and data services experience affected due to a technical issue we are facing right now. Our technical team is working hard to resolve this issue and restore services as soon as possible.
— Celcom Axiata #StaySafe #StayConnected (@Celcom) October 4, 2020
MVNO Tune Talk appears to be affected as they have retweeted Celcom’s announcement:
Dear Tune Talkers, please take note of the following notice from our network provider regarding voice and data issue. We sincerely apologise for the inconvenience caused 🙏 https://t.co/xXOiD0nlX8
— Tune Talk (@TuneTalk) October 4, 2020
Yoodo which also utilises Celcom’s network has also posted a similar message on their social channels:
Dear users, we are aware of the current service outage that has affected users of several telco providers. Our team is working with the other providers to help resolve the issue. We appreciate your patience and apologise for any inconvenience caused.
— Yoodo (@yoodoMY) October 4, 2020
Interestingly, we don’t have issues with our Yoodo service. How’s your Celcom service at the moment? — SoyaCincau